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The Big Difference Scheme

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The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. If eligible for the scheme, customers could receive up to 90% off the average Severn Trent Water bill.

Further information

If the individual has a child who is eligible for income based free school meals, it is likely they will qualify for the scheme.

To apply for a reduction customers can complete our online application via

For more information please visit –

Any Citizens Advice office will be able to tell you more about the Big Difference Scheme and help you apply.


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