The Big Difference Scheme

The Big Difference Scheme can help customers who are in receipt of a low income and struggling to pay their water charges. If eligible for the scheme, customers could receive up to 90% off the average Severn Trent Water bill.

Further information

If the individual has a child who is eligible for income based free school meals, it is likely they will qualify for the scheme.

To apply for a reduction customers can complete an online application. 

Further information is available via the frequently asked questions webpage.

Any Citizens Advice office will be able to tell you more about the Big Difference Scheme and help you apply.